ACCOMMODATION
To make a reservation at the Galaxy Hotel, some of your personal data is required – name, address, telephone number. The data you provide is protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and is processed only in connection with the implementation of the established requirements of the Tourism Act. This information will be used solely and exclusively in connection with your reservation and will not be provided for other purposes.
Guests of the GALAXY Hotel check in after 2:00 PM. Check out is by 11:00 AM.
Early check-in and late check-out of rooms is subject to hotel occupancy and is subject to an additional charge.
Check-in at the hotel is by presenting personal documents certifying the identity of the user who made the reservation.
Pets are not allowed on the hotel premises.
You can pay for your accommodation and other services provided by the GALAXY Hotel in cash, by credit or debit card, according to the hotel’s current rates.
Advance booking of a room is free of charge. Reservations are confirmed upon payment of an advance of 50% of the reservation price and receipt of the amount on the Hotelier’s account within 7 days before check-in. The remaining 50% is paid at the reception upon check-in.
The guest may continue their stay at the hotel if there are available places. Payment for additional nights is according to the hotel’s tariff.

CANCELLATION
All cancellations of reservations must be made in writing, sent to email: hotel.galaxy.lp@abv.bg or by calling tel.: 0888363536.
If a guest is late for more than one day, his reservation will be canceled without notice.
The night is paid in full, regardless of how many hours the guest has stayed in the hotel.
In case of early termination of your stay, you must notify the reception by 2 pm on the day preceding the termination. The stay after the regulated check-out time is paid according to the hotel’s tariffs.

To confirm the reservation, the client pays the amount indicated during the reservation, which constitutes a deposit within the meaning of Article 93 of the Obligations and Contracts Act.

If the client cancels the reservation or refuses to use the requested services within the period for which a non-refundable amount is provided, the deposit is retained and is not subject to refund.

Compensations for Covid situation
In the event of a Covid situation occurring after the expiry of the free cancellation period for the reservation, the client has the right to choose between one of the following options, for which he/she should inform the Hotelier in writing by the end of the emergency situation (lock down):
To change the dates of the stay to other dates convenient for him/her, with the possibility of accommodation within 12 months from the date of cancellation, by absorbing the prepaid amount for the reservation according to the current price conditions of the changed period.
If the client does not wish to change the dates and does not wish to use the service, he owes a penalty on the reservation in the amount of 50% of the reservation value, and the Hotelier is obliged to return the remainder of the prepaid amount within 30 days after receiving the Client’s notification of the choice made.
The hotelier reserves the right to change the reservation and cancellation policy in the event of legal changes or explicit instructions from government authorities of the Republic of Bulgaria during the Covid situation.